Refund policy

Customer satisfaction is important to JenyTool.

Returns

• Customers may request a return within 14 days of delivery.
• Returned products must be unused, in original packaging, and in resellable condition.

Non-Returnable Items

• Personalized or customized products
• Items damaged due to misuse or improper handling

Refund Processing

• Refunds are processed within 5–10 business days after returned items are inspected.
• Original shipping fees are non-refundable unless the product is defective or incorrect.

Damaged or Incorrect Orders

Customers should report damaged or incorrect items within 48 hours of delivery with supporting photos.

Contact

Phone: +44 7889 393842